Shipping policy

SHIPPING & PACKAGING POLICY

At JAZA, we are dedicated to delivering your jewellery safely, securely, and beautifully packaged. Please review our shipping and packaging policy below.

SHIPPING TIMEFRAMES

  • Islamabad/Rawalpindi Orders:
    Orders are typically delivered within 3–5working days after dispatch.
  • Orders Across Pakistan:
    Deliveries to other cities usually take 5–6 working days after dispatch, depending on your location and the courier service.

Note: Delivery times may be affected by public holidays, weather conditions, courier delays, or other unforeseen circumstances.

ORDER TRACKING

  • Once your order has been dispatched, you will receive a tracking number via WhatsApp or email.
  • You can use the tracking details to monitor the status of your shipment until it reaches your doorstep.

PACKAGING

  • Every order is carefully packed in our signature JAZA branded jewellery box.
  • Each jewellery piece is placed inside a  pouch to protect it during transit.
  • Our elegant packaging is designed to provide both protection and a premium unboxing experience, making it ideal for gifting or personal use.

SHIPPING CHARGES

  • Standard shipping charges are calculated at checkout.
  • Any additional charges for express or overnight delivery will be communicated before your order is confirmed.
  • Customers selecting urgent delivery services must complete payment in advance.

DELIVERY INFORMATION

  • Please ensure your shipping address and contact number are correct before placing your order.
  • We are not responsible for delays caused by incorrect or incomplete shipping information.
  • If the courier is unable to deliver due to an incorrect address or unavailable recipient, additional shipping charges may apply for re-delivery.

DAMAGED OR MISSING PARCELS

If your package arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the package and product
  • A brief description of the issue

CONTACT US

If you have any questions regarding shipping or delivery, our customer support team is happy to help.

Email: info@shopjaza.com

WhatsApp: +92 3259791734

Customer Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Thank you for shopping with JAZA. We appreciate your trust and are committed to providing you with premium-quality jewellery and a seamless shopping experience.