Refund policy

We want you to love your JAZA jewellery from the moment it arrives. If your order isn't quite right, we're here to make the exchange process simple, transparent, and hassle-free.

1. Exchange Eligibility

We offer exchanges under the following conditions:

  • Size Issues: If your jewellery doesn't fit properly, you may exchange it for another available size. If the requested size is unavailable, store credit may be offered.
  • Incorrect or Damaged Items: If you receive an incorrect or damaged item, please notify us within 3 days of receiving your order. Once verified, we'll replace the item at no additional cost.

Please Note: We do not accept returns for refunds. Exchanges are available only for eligible cases outlined in this policy.

2. Easy Exchange Process

To make exchanges as convenient as possible:

  • Our courier will deliver the replacement item to your address.
  • Please hand over the original item to the rider at the time of delivery.
  • The item must be:
    • Unused and unworn.
    • Returned with its original box, pouch, tags, and packaging.

Packaging Tip: If the outer courier packaging has been opened or damaged, simply place the product back into its original packaging, seal it securely, and hand it to the courier.

3. Shipping Charges

  • Size Exchanges: Shipping charges are the customer's responsibility.
  • Incorrect or Damaged Items: We will cover all shipping charges.
  • Replacement Delivery Fee: A delivery fee of PKR 250 applies for eligible size exchanges.

4. Important Guidelines

  • Sale, clearance, and promotional items are not eligible for exchange.
  • If an item's price has changed after purchase, any exchange will be processed according to the current selling price.
  • Products showing signs of wear, misuse, damage, or alteration cannot be exchanged.
  • Because our jewellery is carefully crafted, we do not accept exchanges due to a change of mind. Please review product images, descriptions, and specifications before placing your order.

5. Processing Time

Please allow up to 7 business days for your exchange request to be reviewed and completed.

6. How to Request an Exchange

To request an exchange, please contact our customer support with:

  • Your order number
  • The reason for the exchange
  • Photos (if reporting a damaged or incorrect item)

Email: info@shopjaza.com

WhatsApp: +92 3259791734

Customer Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM

Thank you for choosing JAZA. We appreciate your trust and are committed to providing quality products and exceptional customer service.